1 Introduction & Applicability
Welcome to Tech Defence Solutions ("TDS", "we", "our", or "us"). We specialize in CCTV camera sales, professional security installation, chip-level computer repairs, biometric access control systems, and annual maintenance contracts (AMC) based in Kanchipuram, Tamil Nadu, India.
This Privacy Policy articulates our practices regarding the collection, handling, storage, and protection of personal data and surveillance hardware information obtained when you interact with our website (techdefencesolutions.in), request quotations, book doorstep site surveys, utilize our customer portal, or contract our installation and repair services.
2 Information We Collect
In order to provide accurate security estimates, execute physical cable laying, configure network recorders, and support ongoing warranty claims, we collect the following categories of data:
- Contact Identifiers: Name, mobile phone number, WhatsApp contact number, email address, and billing/installation street address.
- Property & Site Details: Property type (residential villa, apartment, retail shop, warehouse, industrial factory), floor layout requirements, camera mounting preferences, and existing network infrastructure.
- Technical & Verification Data: One-Time Passwords (OTPs) generated via Fast2SMS/WhatsApp for secure customer portal access and quotation price unlocks.
- Commercial Records: Invoices, payment receipts, equipment serial numbers (DVR/NVR/Cameras), MAC addresses for remote configuration, and signed service completion sheets.
3 CCTV Footage & Video Streams
We prioritize the utmost privacy of your home, family, staff, and commercial premises:
- Hardware Ownership: Hard disk drives and recording apparatus are physically owned by you and located at your premises.
- Access Credentials: Following initial system setup, our technicians ensure primary administrator passwords for DVRs, NVRs, and mobile applications (e.g., Hik-Connect, gDMSS, DMSS, CP Plus ezykam) are handed over solely to the designated property owner.
- Service & AMC Visits: During maintenance or troubleshooting visits, technicians will only inspect equipment displays or live feeds in the physical presence and with the direct permission of the customer or an authorized representative.
- No Backdoor Access: We strictly prohibit and do not implement any persistent remote administrative backdoors, hidden cloud relays, or unauthorized credentials on any client equipment.
4 How We Use Your Information
Your data is processed strictly for legitimate business and fulfillment purposes:
- Preparing customized CCTV engineering quotations, storage calculations, and combo package estimates.
- Dispatching certified technicians for site surveys, installation, cabling, and scheduled warranty service.
- Facilitating official OEM warranty claims, component replacements (RMA), and hardware repairs with certified brand centers (Hikvision, CP Plus, Dahua, Hi-Focus).
- Transmitting automated transactional notifications, estimate PDFs, invoice receipts, and service reminders via WhatsApp Business API and SMS.
- Complying with statutory tax mandates, GST invoicing, and financial audit regulations under Indian law.
5 Third-Party Disclosures & Service Providers
We do not sell, rent, or trade your personal information. We only share minimal necessary information with trusted service partners under strict confidentiality:
- Authorized Hardware Manufacturers: Product serial numbers and purchase dates are submitted to OEMs (e.g., Hikvision India, CP Plus / Aditya Infotech, Dahua Technology) exclusively to register genuine warranty and process service RMA requests.
- Transactional Delivery Gateways: Fast2SMS and WhatsApp Cloud API infrastructure are utilized to transmit OTP verifications, job status updates, and digital invoices.
- Legal Authorities: We may disclose information only if required by valid court order, government subpoena, or applicable Indian law enforcement mandates.
6 Data Retention & Storage Security
We implement industry-standard organizational and technical security measures to protect your information against unauthorized access, loss, or alteration.
- Customer invoice records and warranty documentation are retained for a minimum of 5 years to satisfy statutory tax obligations and support ongoing AMC obligations.
- Web inquiries and quotation configurations are stored in password-protected, encrypted MariaDB databases with role-based administrative access controls.
- Our web applications enforce modern HTTPS TLS 1.3 cryptographic protocols, HSTS headers, and sanitized database query layers.
8 Your Rights Under DPDP Act 2023
Under the Digital Personal Data Protection Act, 2023 of India, you enjoy specific legal rights regarding your digital personal data:
Summary of Data Principal Rights
You have the right to request access to the personal data we hold about you, request corrections or updates to inaccurate records, request erasure of records no longer required for legal/warranty purposes, and withdraw consent for promotional alerts.
To exercise any of these rights, please submit a written request to our Grievance Officer using the contact details below. We will verify your identity and respond within 30 business days.
9 Grievance Redressal & Contact Details
In accordance with the Information Technology Act 2000 and the DPDP Act 2023, the details of our designated Grievance Officer and Data Protection Lead are provided below:
Grievance Officer
Name: Poovarasan
Designation: Founder & Technical Director
Company: Tech Defence Solutions
Communication Channels
Email: contact@techdefencesolutions.in
Phone: +91 88256 74741
Support: WhatsApp Chat
Headquarters Address: Pakku Pettai, Oli Muhamad Pettai Post, Putheri, Kanchipuram, Tamil Nadu 631502 India.