Terms of Service & Installation Agreement

1 Acceptance of Terms

By accessing the website of Tech Defence Solutions (techdefencesolutions.in), accepting an official quotation or estimate, booking a site survey, issuing a purchase order, or engaging our technicians for CCTV installation, biometric integration, AMC, or computer repair, you agree to be bound by these Terms of Service.

If you are acting on behalf of a company, commercial establishment, school, or partnership, you represent and warrant that you possess full legal authority to bind that entity to this agreement.

2 Scope of Services

Tech Defence Solutions provides turnkey surveillance, networking, and IT hardware solutions across Kanchipuram and surrounding districts in Tamil Nadu:

• CCTV Surveillance Systems: Sales, mounting, optical angle alignment, and commissioning of HD Analog and IP Network PoE Cameras (Hikvision, CP Plus, Dahua, Hi-Focus).
• Network Cabling: Surface conduit, casing, PVC piping, Cat6 data cabling, 3+1 coaxial cabling, and patch panel terminations.
• Recording & Remote Viewing Setup: DVR/NVR setup, surveillance HDD installation, motion detection zone configuration, and client smartphone P2P remote application synchronization.
• Access Control & Biometrics: Fingerprint, RFID card, and facial recognition attendance terminal setup and software integration.
• Repairs & Chip-Level Service: Onsite diagnosis and bench-level motherboard, power supply, and display servicing for surveillance gear and computer hardware.
• Annual Maintenance Contracts (AMC): Scheduled preventive checkups and priority breakdown assistance.

3 Quotations, Estimates & Price Validity

All formal estimates, combo package quotes, and online price calculations generated by Tech Defence Solutions are governed by the following criteria:

• Validity Period: Written estimates are valid for 15 calendar days from the date of issuance, after which prices may be revised based on prevailing manufacturer commodity costs (e.g., surveillance hard drive fluctuations, copper cable market rates).
• Cabling Estimates: Standard package quotes specify standard bundle cable allocations (e.g., 20 to 90 meters depending on kit size). Actual cable utilized beyond the stated allocation is billed at the agreed per-meter rate including clips/casing accessories.
• Hidden Infrastructure: Should concealed piping, false ceiling obstacles, trenching, or civil drilling require additional labor or materials not apparent during preliminary survey, revisions will be mutually agreed before execution.

4 Payment Terms & Handover

• 50% Procurement Advance: Payable upon formal approval of the quotation prior to equipment dispatch from our Kanchipuram inventory.
• 50% Balance on Handover: Payable immediately upon completion of physical installation, camera alignment, and verification of live mobile viewing on the customer's phone/tablet.
• Accepted Modes: Bank NEFT/RTGS/IMPS transfer, UPI (Google Pay, PhonePe, Paytm), and certified commercial cheques made out to Tech Defence Solutions.
• Title of Goods: All installed security cameras, recorders, switches, and wiring remain the legal property of Tech Defence Solutions until full and final settlement of the invoice has been received.

5 Hardware Warranties & Service Guarantees

Warranty Exclusions (Voiding Circumstances):

• Physical breakage, dropping, or external impact damage.
• High voltage electrical surges, lightning strikes, or short circuits resulting from ungrounded mains electricity.
• Water ingress into indoor-rated equipment erroneously relocated outdoors without weatherproof junction boxes.
• Cable severing caused by rodents, pets, civil renovations, or unapproved third-party line cutting.
• Tampering, dismantling, or servicing executed by unauthorized third-party technicians.

6 Client Obligations & Site Readiness

To enable safe and timely completion of installations, the client agrees to provide:

• Continuous Power Supply: A stable 230V AC socket adjacent to the designated DVR/NVR rack location. A dedicated UPS/inverter power connection is strongly recommended to protect electronic storage drives against brownouts.
• Internet for Remote Viewing: An active broadband fiber or Wi-Fi connection with an available Ethernet LAN port on the router if smartphone remote streaming is desired. TDS does not supply ISP internet connectivity.
• Safe Premises Access: Timely access to rooms, rooftops, false ceilings, and external perimeter walls, accompanied by reasonable illumination and safety precautions.

7 Annual Maintenance Contracts (AMC)

Clients subscribing to TDS Annual Maintenance Contracts enjoy structured preventative care and priority dispatch:

• Preventive Maintenance: Comprehensive quarterly inspection visits covering lens cleaning, power supply voltage verification, connector crimping, HDD health checks, and firmware security updates.
• Breakdown Support: Priority technician dispatch within 4 to 24 hours of ticket lodgement during working hours.
• Non-Comprehensive vs Comprehensive: Under non-comprehensive AMC, labor and maintenance visits are covered, while damaged replacement components (e.g., replacement cameras, power supplies) are billed at discounted member rates. Comprehensive plans include approved spare replacements as defined in the specific service contract.

8 Limitation of Liability & Disclaimers

Role as System Integrator: Tech Defence Solutions acts solely as a professional installer and supplier of electronic surveillance systems. We are not an insurance provider.

• Surveillance equipment acts as a deterrent and investigative tool; TDS does not guarantee prevention of burglary, intrusion, vandalism, or property loss.
• TDS shall not be held liable for failure to record footage caused by unaddressed power blackouts, storage drive corruption between scheduled checks, customer password lockouts, or network ISP outages that interrupt remote viewing.
• In any event, the maximum aggregate financial liability of Tech Defence Solutions for any direct claim arising from our services shall not exceed the total service fees actually paid by the client under the specific invoice in dispute.

9 Cancellation, Return & Refund Policy

• Order Cancellation: Hardware orders may be canceled without penalty before equipment is dispatched from our inventory. Once custom cable cutting or dispatch has occurred, a nominal 10% re-stocking and handling fee applies.
• Defective Hardware upon Arrival: Any factory-defective component identified within 7 days of installation will be immediately replaced with an equivalent new OEM unit without technician visit charges.
• Completed Services: Completed physical cabling and technician labor fees are non-refundable once handed over and certified on the service sheet.

10 Governing Law & Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India.

The parties agree that the competent courts situated in Kanchipuram, Tamil Nadu, India shall have exclusive jurisdiction to adjudicate any legal proceedings, disputes, or claims arising from our contracts.

11 Customer Support & Official Inquiries

For questions concerning these Terms, quotation clarifications, or service agreements, please contact us: